Data collected through our website, social media, online booking systems, phone, SMS, email, and via person to person interactions are only used to create and administer your account and to provide the services and products you have requested.
Types of information we may collect from you
You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.
We may gather further personal information from you as you use our services:
Family details for example next of kin
Services, for example, details of services accessed or offered by providers
Lifestyle and social circumstances
Medical records held in the client’s records, where we hold or manage the clients’ records
Responses to surveys and feedback forms
As a healthcare provider we are required to collect and store medical records as part of our service in accordance to the HCPC requirements.
Information our website automatically collects about you
When visiting our website, we may automatically collect information including the following:
Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
How we use your information
Your information may be used to:
Check analytical data to evaluate how effective the products and services we offer have been
Investigate complaints, legal claims or important incidents
To provide you with information and/or services that you request from us
Review the quality and standards of our services to maintain the highest standards.
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Compliance with regulating authorities
As a healthcare provider who is processing personal information, we are registered with the ICO.
Access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to us via the contact form at the bottom of this page. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).